Airline Passenger Bill of Rights

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Friendlier skies? MP's air passenger bill of rights might be just the ticket

Press Release November 24, 2009:
TORIES AND BLOC TRY TO KILL AIR PASSENGER BILL OF RIGHTS /
LE BLOC ET LES CONSERVATEURS ESSAIENT DE FAIRE AVORTER LA CHARTE
DES DROITS DES VOYAGEURS

New Democrat MP Jim Maloway (Elmwood-Transcona) introduced a Private Members Bill that will provide compensation to airline passengers and a bill of rights protecting travellers in Canada.

The bill includes measures on compensation for overbooked flights, unreasonable tarmac delays, cancelled flights, the concern for late and misplaced luggage, and all-inclusive pricing by airline companies in their advertising.

“The legislation is inspired by a European Union law, where over-bookings have dropped significantly,” said Maloway. “Air Canada is already operating under the European laws for their flights in Europe. Why should an Air Canada customer receive better treatment in Europe than in Canada?”

The bill of rights will ensure that passengers are kept informed of flight changes, whether they are delays or cancelations. The new rules will be posted in the airport and airlines must inform passengers of their rights and the process to file for compensation.

“The changes are not meant to punish the airlines,” said Maloway. “If the airlines follow the rules, they will not have to pay one dollar in compensation to travellers.”

Air passenger bill of rights - Summary of key provisions


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